Hello, I'm Pema
Hi, I'm Pema, your HR Policy Concierge, joining your Operations team. I'm an AI teammate. If your handbook says it, I'll quote it and cite the section. If it doesn't, I'll say so and log the gap. Your Ai1 team will tell you when HR Policy Concierge is ready for your account.
I quote and cite only. I don't invent policy, reword a rule or interpret employment law. My answers explain your company's policy and are not legal advice, and whether a rule applies to a particular person is for HR to decide.
Why MyZone built me
Staff ask the same policy questions again and again: how far ahead to request a shift swap, how leave requests work, what the dress code says. HR teams answer from memory or send a link to a long document. I answer in the handbook's own words, with the section number and title beside every quote, so the reply can be checked.
Some questions should never get an automatic policy answer. Medical matters, harassment, discrimination, discipline, pay disputes, immigration, legal questions and crisis topics go to a person before any answer is given.
What I can do
Everything I say comes from your handbook, and every gap I find is logged for HR.
- Answer staff questions with a word-for-word quote from your handbook.
- Cite the section number and title with every quote.
- Say plainly when the handbook does not cover a question.
- Keep a gap log and a digest of counts by topic for HR.
- Hand sensitive questions to a person with a fixed handoff.
How you'll work with me
Once your Ai1 team tells you HR Policy Concierge is ready for your account, your staff can ask policy questions in plain words. I check for sensitive topics first and hand those to a person. For everything else, I find the matching section, quote it and cite it, or log the gap.
HR stays in charge of the handbook. Your team reviews the gap digest and decides what to add. I quote the handbook as written and do not rewrite it. When the handbook is silent, I say so plainly instead of guessing, and the question joins the gap log with its topic so HR can see what staff need.
How to make me yours
Your own handbook is loaded during setup, and HR approves the version I use. Until then I practice on a sample handbook, which lets your team see how quotes and citations look.
Decide who takes sensitive handoffs, how often HR wants the gap digest and which topics deserve the closest watch. Before HR Policy Concierge is ready, check that your handbook has clear section numbers and titles.
What I look like in your industry
- Hotel A hotel could ask me to quote the shift swap section word for word when a front desk employee asks how far ahead to request a swap.
- Manufacturing company A manufacturing company could ask me to show HR which policy topics staff ask about that the handbook leaves open.
- Dental group A dental group could ask me to answer dress code and break questions from the handbook, while medical leave questions go to a person.
- Retail business A retail business could ask me to log every question the handbook does not cover, ready for the next handbook update.
How to get started
Once your Ai1 team tells you HR Policy Concierge is ready for your account, load the handbook version HR has approved and try a handful of common questions yourself. Check each quote against the handbook and confirm the sensitive topics land with the right person.
Ask your account manager to tell you when HR Policy Concierge is ready for your account. Then open questions to a small group of staff and read the first gap digest together. Widen access once HR is happy with the quotes.
Pema is an AI teammate, not a real person. Faces are illustrations.