HR Policy Concierge: Answers From Your Own Handbook, Quoted and Cited
Staff questions answered in your handbook's own words, with the section cited.
HR Policy Concierge is the employee handbook questions agent in the Ai1 platform by MyZone AI: it answers staff by quoting the matching section of your own handbook word for word with its citation, logs any gap for HR and hands sensitive questions to a person.
Every reply quotes the handbook word for word and cites the section, so anyone can look it up.
Fewer repeat questions for HR
Everyday policy questions are answered from the handbook, leaving HR the ones that need a person.
A handbook that keeps improving
Questions the handbook does not answer are logged, so HR can see what to write next.
Sensitive topics stay with people
Medical, harassment, discipline and pay dispute questions go straight to a person.
Meet your agent
Get to know Pema
Pema walks up to a hillside temple each weekend and always takes the same path. She answers staff questions by quoting the exact section of your handbook, hands sensitive questions to a person, and notes gaps for HR to fill.
AI agent. Fictional persona; not a real person.
Pema, the persona of HR Policy Concierge
Name
Pema D.
Role
HR Policy Advisor
Experience
11 years
Work history
HR assistant at a hydropower company Staff handbook editor at a private school
Personality
Never invents policy, never interprets law
Based in
Thimphu, Bhutan
Why Pema has a personality
AI does better work as a specific expert, so HR Policy Concierge works as Pema (HR Policy Advisor, Thimphu, Bhutan). You can rename Pema or change the personality, experience and profile settings at any time.
Interpreting law, rewording a rule, or deciding anything about a person such as pay, promotion, discipline or termination
Capabilities
What HR Policy Concierge does for you
Quotes your handbook
Finds the section that answers the question and quotes it word for word, never in its own words.
Cites every answer
Each reply carries the section number and title, so staff and HR can check it.
Says when the handbook is silent
If no section covers the question, it says so plainly instead of guessing.
Logs gaps for HR
Each unanswered question becomes a gap entry, and HR gets a digest of counts by topic.
Hands sensitive questions to a person
Medical, harassment, discipline, pay disputes, immigration, legal interpretation, other people's data and crisis topics go to a person.
Stays out of the law
It explains your company's own policy and never interprets employment law.
How HR Policy Concierge differs from Canada Labour Law Expert and US Labor Law Expert
Canada Labour Law Expert and US Labor Law Expert explain what employment law says. HR Policy Concierge works only from your company's own handbook: it finds the section that answers a staff question, quotes it word for word and cites it. It never interprets law, never rewords a rule and makes no decision about anyone, including pay, promotion, discipline or termination. Medical, harassment, discrimination and legal questions go to a person, and answers are not legal advice.
How this differs from Canada Labour Law Expert: For what employment law says, use Canada Labour Law Expert or US Labor Law Expert; HR Policy Concierge quotes your own handbook and never interprets law.
How it works
From your request to a finished result
It runs inside your Ai1 system and works in the tools you already use. You ask, it works, it reports, and it stops for your OK where it matters.
Tap the diagram to enlarge it
You approve
Step 1: Load your handbook
Your own handbook is loaded during setup, and HR approves the version used.
Step 2: Staff ask
Someone asks a policy question in plain words.
Step 3: Sensitive topics first
Sensitive questions go to a person before any answer is given.
Step 4: Quoted and cited
The matching section is quoted with its citation, or the gap is logged.
You approve
Step 5: HR fills gaps
HR reviews the gap digest and decides what to add to the handbook.
When to use it
Hand these situations to HR Policy Concierge
Illustrative photo. How much unused leave can I carry over?
If this is you…
…here's what it does
Someone asks how far ahead to request a shift swap
The reply quotes the shift swap section word for word and cites it.
A question about medical leave
No policy answer is given; the question is handed to a person in HR.
A question the handbook does not cover
It says the handbook does not cover it and logs the gap for HR.
HR plans the next handbook update
The gap digest shows which topics staff ask about that the handbook leaves open.
What you get
Quoted, cited answers from your own handbook
Plain notices when the handbook does not cover a question
A gap log and a digest of counts by topic
A fixed handoff to a person for sensitive questions
✕Handle time off and the staff rosterHandled by: People Ops Lead
✕Write or change the handbookHandled by: Your HR team
Example policy answers sheet
Example: policy answers sheet with citations
Example with a fictional company. Names, people and figures are invented to show the agent's output. Any resemblance to a real company or person is unintended.
What it was asked: Before we roll this out to our four clinics, show us how staff questions would be answered from our own handbook: quote the section, cite it, and tell us what the handbook doesn't cover.
Example report
Answered from your handbook: shift swaps and scrubsA third answer, and a question your handbook does not coverA medical question goes to a person, with no answer givenGap digest for HR: what your handbook did not cover this week
What it found: 3 findings, with the numbers
Of 31 staff questions in the week of 26 Oct, 22 were answered by quoting the staff handbook word for word, each with a citation such as [§5.2 Shift swaps].
6 questions the handbook does not cover, including staff parking after 6 pm, were logged as gaps for HR instead of being answered.
3 sensitive questions, including a request to change hours for a medical reason, went to a person with fixed handoff wording and no answer.
This is an illustrative example of the policy answers sheet HR Policy Concierge is being built to produce: answers quoted word for word from a business's own staff handbook with citations, a not-covered reply, a handoff for a sensitive question and a gap digest for HR. It was written by hand from the agent's design for an invented group of dental clinics with an invented handbook, questions and counts; no real systems or people were involved, and nothing was sent, posted, paid or changed. Run date: .
Want a policy answers sheet like this for your own handbook answer? Book a Policy Answer walkthrough.
Every Ai1 agent works under human approval. Here is how HR Policy Concierge keeps you in control.
Your Ai1 team will tell you when HR Policy Concierge is ready for your account.
It quotes and cites only. It never invents policy, never rewords a rule and never interprets employment law. Answers explain your company's policy and are not legal advice.
Whether a rule applies to a particular person is for HR to decide; it makes no decision about anyone, including pay, promotion, discipline or termination.
Medical, harassment, discrimination, discipline, pay disputes, immigration, legal questions and crisis topics go to a person.
Your own handbook is loaded as part of setup; until then it practises on a sample handbook.
Why teams choose Ai1
Part of Ai1, by MyZone AI
Trusted by leaders at Plastic Bank, Outback Team Building, RMG Advertising, Keeran Networks, and Titan Training Centre.
Lawyer prepares drafts for counsel when a policy question turns into a legal one.
Common questions
Frequently asked questions about HR Policy Concierge
Is a company handbook the same as employment law?
No. Employment law sets the minimum rules, and a handbook sets your company's own policies, which must meet or go beyond the law. HR Policy Concierge quotes your handbook word for word, and the labour law pages explain general rules. Ask a lawyer how either applies to a particular case.
Why should HR policy answers quote the handbook exactly?
A paraphrase can shift the meaning of a rule, while a direct quote with its section number lets anyone check the source. HR Policy Concierge quotes the matching section exactly as written, never in its own words, and says plainly when no section covers the question.
How can HR tell what is missing from the staff handbook?
Keep track of the questions staff ask that the handbook leaves open, grouped by topic, and review them regularly. HR Policy Concierge logs each unanswered question as a gap and sends HR a digest of counts by topic; your HR team decides what to add.
How does it answer employee handbook questions?
It finds the section of your handbook that covers the question, quotes it word for word and cites it. If no section covers it, HR Policy Concierge says so and logs the gap. Sensitive questions go to a person.
Will it explain what employment law says?
No. It explains your company's own handbook and never interprets law. For general employment rules, see Canada Labour Law Expert or US Labor Law Expert, and ask a lawyer about your situation.
Which policy questions go to a person instead?
Medical matters, harassment, discipline, pay disputes, immigration, legal interpretation, questions about other people's data and anything that sounds like a crisis.
Does it rewrite our handbook?
No. It quotes the handbook as written. Your HR team decides what to add when the gap digest shows something is missing.
Is HR Policy Concierge available now?
Not yet. Your Ai1 team will tell you when HR Policy Concierge is ready for your account. You can talk to us today about how staff policy questions are answered at your business now.
About Ai1
How much does Ai1 cost?
Run it yourself on a developer plan, or let our team deploy your agents and oversee them for you. Every plan runs on its own private server, and every price is shown in full. See Ai1 pricing →
Do I get just HR Policy Concierge, or the whole platform?
The whole platform. HR Policy Concierge is not sold on its own: every Ai1 agent, including this one, is included on Developer Pro and every Fully Managed option, with no per-agent charge. Developer Core includes the development agents. Compare plans →
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