Sales Call Coach
Agent. Coaches reps live and reports on every recorded call.
Agent skill
Sales call score: the same yardstick for every call
Grades each call skill with a short reason, rolls it up against your target and turns the weak spots into words the rep can try next time.
The sales call score is a skill in Ai1, the AI agent platform by MyZone AI. The Sales Call Coach runs it on each recorded call, working from the full transcript: every call skill your team set is scored with a reason, the weighted total is compared with your target, and calls a manager should see are flagged.
- Part of Ai1
- Every call scored the same way
A fair measure for every rep
Each call is judged on the same call skills and weights.
Coaching that builds
Advice draws on the rep's earlier calls, so it moves forward instead of repeating.
Managers know where to step in
Flags point to the calls that need attention, without listening to every recording.
At a glance
The sales call score in short
| Reads | The full transcript of a recorded sales call |
|---|---|
| Scores | Each call skill your team sets, with a short reason |
| Compared with | Your team's weights and target score |
| Coaching | One strength and two things to try, each with a line to say |
| Flags | A low three-call average or a sharp drop, for a manager |
| New reps | Their first three call reports stay private to them |
| Never | Invents a score or contacts your customers |
Why score every call the same way
Listening back to recordings takes hours, so most calls never get reviewed. Scoring every call against the same skills and weights gives each rep a fair measure, shows what to practise next and tells a manager which calls need attention.
How this differs from the Sales Call Coach as a whole: the agent also coaches reps live during calls and writes the call report; this skill is the score and the coaching each recorded call gets.
How it works
From a recorded call to a score and coaching
Five steps. It reports and coaches, and people decide.
Step 1: A call comes in
A recorded call is posted to a lead channel or uploaded, and the full transcript is read.
Step 2: It scores each skill
Every call skill gets a score and a short reason, then a weighted total is set against your target.
Step 3: It writes the coaching
The rep gets one strength and two things to try, drawn from this call and the ones before it.
Step 4: It flags for a manager
A rep whose recent scores fall below the team floor, or drop sharply, is flagged.
You approve
Step 5: You decide what happens
The manager looks at flagged calls and chooses the next step. Reps see their own reports.
Example call score
Example: a discovery call at a cleaning company
Example with a fictional company. Names and figures are invented to show the kind of output you get.
What it was asked: Score yesterday's recorded discovery call with a new office client, and give the rep something to work on before Friday.
| Overall | 74 against a target of 70. Four call skills scored, each with a one-line reason. |
|---|---|
| Weakest skill | Next step, 55. The call ended without a date for the site visit. |
| Coaching | One strength, two things to try, each with a line the Kestrelby Commercial Cleaning rep can use, built on her last five calls. |
| Who sees it | Private to the rep. It is her second call, so the report stays with her while she settles in. |
Built-in guardrails
It measures, people decide
How the sales call score stays fair to your reps and your customers.
- It never invents a score. If scoring is unavailable, the report describes the call and says so.
- A new rep's first three call reports stay private to them, and when in doubt a report stays private.
- It never contacts your customers, and the full transcript stays in your drive.
- Flagged calls go to the manager, who decides what to do next.
Better together
Works well with
The agent that runs the score, a sibling skill on the same calls, and the agents that use the results.
Call summary
Skill. Turns the same transcript into a summary, action items and a draft follow-up.
Sales Manager
Agent. Uses the call findings to improve the whole team.
Sales Dashboard
Agent. Puts call reports next to your pipeline.
Common questions
Frequently asked questions about the sales call score
What is a call scored against?
The call skills, weights and target your team sets. Each skill gets a score and a short reason, and the weighted total is compared with your target.
Is it fair to new reps?
Every call is scored the same way. A rep's first three call reports stay private to that rep while they settle in, and managers see the team's reports after that.
What if a call cannot be scored?
It never makes up a number. The report describes the call and says plainly that scoring was unavailable.
Will it follow up with the customer?
No. It scores and coaches only. Reply drafts come from Sales Reply, and a person sends them.
See one of your calls scored
Bring a recorded sales call and we will show you the score and the coaching your rep would get.
- Your own private serverEvery Ai1 plan runs on a private server that belongs to your business alone.
- Your data stays yoursStored on your server, not used to train AI models, and you can export everything you build at any time.
- Choose your AI modelBring your own AI provider account and pay it directly, with no markup from us.
- No lock-inMonthly plans run month to month with no long-term commitment, and everything you build can be exported.