# Review Responder: Every Review Answered in Your Voice, Posted by You > The Review Responder is the agent for AI review responses in the Ai1 platform by MyZone AI: it gathers new reviews from the sites you choose, puts the unhappy ones first and drafts a reply in your voice for you to edit and post yourself, and it never writes or filters reviews. Canonical page: https://myzone.ai/pages/agents/ai-review-responder-agent Part of Ai1, by MyZone AI. Book a Review Reply walkthrough: https://calendly.com/d/ct6h-tcy-8qf/ai1-demo?a1=Review%20Responder&utm_source=myzone.ai&utm_medium=agent-page&utm_content=ai-review-responder-agent-final Last updated: 2026-10-15. Reviewed by the MyZone AI team. A reply in your voice for every review, unhappy customers first. ## At a glance - **You choose:** The review sites to watch and the tone for replies - **Sorted list:** New reviews with the unhappy ones first and a note on why - **Draft replies:** In your voice, without sharing private customer details - **Serious reviews:** Injuries, legal threats or a crisis get no draft and come straight to you - **Repeat themes:** What reviewers keep praising or raising - **Posting:** You post every reply yourself from your own account ## What the Review Responder does - **Gathers new reviews:** It checks the review sites you choose for new reviews about your business. - **Sorts by urgency:** Complaints, safety issues and angry reviews go to the top of the list with a short note on why. - **Drafts a reply for each:** A reply in your tone that thanks, apologises or explains, without sharing private customer details. - **Flags serious cases:** Reviews that mention legal threats, injuries or a crisis get no draft. They go straight to you with the facts. - **Spots repeat themes:** It notes what reviewers keep praising or complaining about, so you can fix the cause. ## How the Review Responder differs from replying to reviews when you find time Replying when you find time means unhappy reviews wait longest and thank-yous sound the same. The Review Responder gathers new reviews from the sites you choose, sorts the unhappy ones to the top and drafts a reply in your voice for each. Serious cases come straight to you with no draft. You edit and post every reply yourself, and it never writes, pays for or filters reviews. How this differs from the Customer Sentiment Analyst (https://myzone.ai/pages/agents/ai-customer-sentiment-agent): To see how customers feel across all your feedback, use the Customer Sentiment Analyst; the Review Responder drafts a reply to each public review for you to post. ## How it works 1. **Choose the review sites** (Once, at setup): You pick where your business is reviewed and set the tone for replies. 2. **New reviews arrive** (As new reviews appear): It gathers them and sorts them by urgency. 3. **Read the drafts** (Ready when you sit down to reply): Each review comes with a draft reply and a note on anything sensitive. 4. **You edit and post** (you approve) (Whenever you choose): You change anything you like and post the reply yourself from your own account. 5. **Learn from the themes** (Over time): A short summary shows what customers keep raising. ## When to use it - **A one-star review appears overnight:** It is at the top of your list in the morning with a calm, helpful draft reply. - **You get lots of five-star reviews:** Each one gets a warm, personal thank-you draft instead of a copy-paste line. - **A review mentions an injury:** No draft is written. You get the review and a note to handle it personally. - **The same complaint keeps coming up:** The theme summary shows it, so you can fix the problem itself. - **You have several locations:** Reviews are sorted by location, each with its own draft. ## What you get - A sorted list of new reviews, unhappy ones first - A draft reply for each review in your voice - Alerts for serious or sensitive reviews with no draft - A summary of repeat review themes ## Example: weekly review reply pack Example with a fictional company. Names, people and figures are invented to show the agent's output. Any resemblance to a real company or person is unintended. What it was asked: Keep up with our online reviews for us: draft a reply to every new one in our voice, and put the unhappy ones at the top so I see them first. This is an illustrative example of the weekly reply pack Review Responder is being built to produce: a prioritised queue, drafts for unhappy reviews, fresh replies for happy ones and a reply record. It was written by hand from the agent's design for an invented bistro, with invented reviews, guests and figures. No real review sites, systems or people were involved, and nothing was sent, posted, paid or changed. Run date: 15 October 2026. ### What it found - Saltrevin Bistro received 23 new reviews this week and every one has a draft reply; the four unhappy reviews, rated 1 to 3 stars, sit at the top of the queue. - One unhappy review mentions a shellfish allergy, so its draft is short and private-first, and the owner is asked to call the guest before posting anything. - The weekly rating slipped to 4.3 from 4.5, while the typical time to reply fell from 1.6 days to 0.8 days over four weeks. Google and Yelp are trademarks of their owners. MyZone is not affiliated with or endorsed by them. ## Guardrails - Your Ai1 team will tell you when the Review Responder is ready for your account. - It never writes, pays for or posts reviews, and never asks for reviews in exchange for anything. - It never asks customers for reviews, so it never chooses who is asked. - You post every reply yourself. It never posts for you. - Drafts never share a customer's private details in public. ## Frequently asked questions ### Can a business ask only happy customers for reviews? No. Asking only satisfied customers, known as review gating, is against the rules of the major review sites and can break fake-review laws. The Review Responder never asks for reviews, so it never chooses who is asked; it only drafts replies to reviews that already exist. ### How should a business respond to a negative online review? Reply promptly and calmly, thank the customer, acknowledge the problem and offer a way to put it right, without sharing private details in public. The Review Responder drafts that kind of reply in your voice and puts unhappy reviews first. Reviews that mention injuries or legal threats get no draft and come straight to you. ### What makes good AI review responses? Replies that are prompt, personal and calm, and that offer a next step when something went wrong. The Review Responder drafts that kind of reply for every review and lets you edit and post it. ### Will it post replies for me? No. You post every reply yourself from your own account. ### Can it help us get more reviews? It does not ask for, pay for or filter reviews. It helps you answer the ones you have, which shows future customers you care. ### What happens with a really serious review? Reviews about injuries, legal threats or a crisis get no draft. They go straight to you so a person can handle them. ### Is the Review Responder available now? Not yet. Your Ai1 team will tell you when the Review Responder is ready for your account. You can talk to us today about the reviews your business gets. ## More on this topic - [People can tell when AI wrote your emails. Here's how to fix it.](https://myzone.ai/pages/blog/ai-voice-writing-coach): How a short voice interview helps AI drafts sound more like you, with your own edits before anything goes out. ## About Ai1 Ai1 is the AI operations platform by MyZone AI, where each client runs on its own private server. The Review Responder is not sold on its own: every Ai1 agent, including this one, is included on Developer Pro and every Fully Managed option, with no per-agent charge. Developer Core includes the development agents. Pricing: https://myzone.ai/pages/services/ai1-pricing. Security: https://myzone.ai/pages/security.