# Lost Sales & Rep Check-in: The Demand You Never Saw in Your Sales > Lost Sales & Rep Check-in is the lost sales tracking agent in the Ai1 platform by MyZone AI: it records each request you could not fill from stock, weights it by confidence for the forecast and prepares weekly stocking questions that your team takes to reps, without messaging anyone itself. Canonical page: https://myzone.ai/pages/agents/ai-lost-sales-agent Part of Ai1, by MyZone AI. Book a Lost Sales walkthrough: https://calendly.com/d/ct6h-tcy-8qf/ai1-demo?a1=Lost%20Sales%20%26%20Rep%20Check-in&utm_source=myzone.ai&utm_medium=agent-page&utm_content=ai-lost-sales-agent-final Last updated: 2026-10-30. Reviewed by the MyZone AI team. Record the requests you could not fill and ask reps what to stock. ## At a glance - **Lost sales log:** One entry per request: part, quantity, customer and date, from rep and counter notes - **Read back:** Each entry is confirmed with your team, asking only for missing details - **Confidence:** A vague note counts for less than a confirmed request - **Forecast input:** Weighted lost demand goes to the Demand Forecaster as extra input - **Rep questions:** Stock it for this customer: yes, no or not sure? Your team asks the rep - **Back orders:** Still counted as real demand, kept apart from lost sales ## What Lost Sales & Rep Check-in does - **Records lost sales:** It turns rep and counter notes into one entry per request: part, quantity, customer and date. - **Confirms what it logged:** It reads each entry back to your team and asks only for the details it could not find. - **Weights each entry:** Entries get a confidence level, so a vague note counts for less than a confirmed request. - **Feeds the forecast:** Confidence-weighted lost demand is passed to the Demand Forecaster as extra input. - **Prepares stocking questions:** When one customer has ordered a part more than once that you do not stock near them, it drafts the question: stock it for them, yes, no or not sure? - **Records the answers:** It saves the answer your team brings back and rests the question for months before asking again. ## How Lost Sales & Rep Check-in differs from reading your sales history alone Sales history only shows what you shipped, so a part customers kept asking for while it was out of stock looks less popular than it is. Lost Sales & Rep Check-in records those missed requests, weights each by confidence and passes them to the forecast. When one customer keeps ordering a part, it prepares a question for the rep. It messages nobody itself and sets no stock levels; people decide. How this differs from the Demand Forecaster (https://myzone.ai/pages/agents/ai-demand-forecasting-agent): To forecast demand from your sales history, use the Demand Forecaster; Lost Sales & Rep Check-in records the demand that never reached your sales because the item was out of stock. ## How it works 1. **Reps note the request** (When a request goes unfilled): Reps or counter staff jot down a part you could not supply, in their own words. 2. **It records and confirms** (As each note arrives): The note becomes a clean entry, read back to your team for confirmation. 3. **Weekly questions** (Each week): Parts that one customer keeps ordering become stocking questions on the Inventory Lead's weekly list. 4. **Your team asks the rep** (you approve) (After your team asks the rep): Your team checks with the rep and records yes, no or not sure. Any stocking change still goes through the weekly review for approval. ## When to use it - **A customer asks for a part you do not carry:** The request is logged so the next forecast knows the demand exists. - **One customer keeps ordering a special part:** A stocking question is prepared for the rep who looks after them. - **A rep sends a rough note:** It pulls out the part, quantity and customer and asks only for what is missing. - **The same request is entered twice:** It is flagged as a possible duplicate for your team to settle, not deleted. ## What you get - A weekly lost-sales log with a confidence level per entry - Lost demand weighted and ready for the forecast - Stocking questions ranked for your team to take to reps - A record of the answers and when to ask again - A weekly count of back orders kept apart from lost sales ## Example: weekly lost sales log and rep check-in questions Example with a fictional company. Names, people and figures are invented to show the agent's output. Any resemblance to a real company or person is unintended. What it was asked: What did we lose this week because we did not have it, and which parts should we ask the reps about stocking? This is an illustrative example of the weekly log and rep check-in Lost Sales & Rep Check-in is being built to produce. It was written by hand from the agent's design for an invented company with invented parts, customers, reps and figures; no real systems or people were involved, and nothing was sent, posted, paid or changed. Run date: 22 October 2026. ### What it found - Reps and the counter logged 27 sales lost to an empty shelf this week, 412 units across 19 parts, kept apart from 46 open backorder lines. - Six single-customer parts now have stocking questions for reps, led by a digital wall timer asked for three times in five weeks, worth an estimated $1,180 in yearly margin. - Reps answered four of last week's five questions: two yes, one no and one not sure; both yes answers go to the stocking review as evidence for approval. ## Guardrails - Your Ai1 team will tell you when Lost Sales & Rep Check-in is ready for your account. - It does not message reps, customers or suppliers itself. Your team takes each question to the rep. - A rep's answer is information, not approval. Stocking changes still need a person's yes in the weekly review. - It does not make up a part number, quantity or customer; missing details are asked for. - It does not set stock levels. ## Frequently asked questions ### How do you measure sales lost to stockouts? Sales history only shows what you shipped, so a customer who walked away when a part was out of stock leaves no trace. The usual fix is to have reps and counter staff note each request you could not fill. Lost Sales & Rep Check-in keeps that log and feeds it back into the forecast with a confidence weight. ### When should a distributor start stocking a special-order part? A useful signal is one customer ordering the same part more than once while you do not stock it near them, especially when the rep who knows that customer agrees. Lost Sales & Rep Check-in drafts that question for your team to take to the rep, records yes, no or not sure, and leaves any stocking change to the weekly review. ### What is the difference between a lost sale and a back order? A back order is a sale you are still going to fill, so it stays real demand. A lost sale is a request that walked away because the item was out of stock. Lost Sales & Rep Check-in keeps each on its own count, so the forecast sees each for what it is. ### Why does lost sales tracking matter? Your sales history only shows what you shipped, so parts that were out of stock look less popular than they are. Lost Sales & Rep Check-in records those missed requests so forecasts and stocking decisions see the real demand. ### Does Lost Sales & Rep Check-in message our reps directly? No. It prepares the stocking questions, and your team takes them to the rep and brings back the answer. ### Are back orders counted as lost sales? No. An order you are still filling stays real demand. Only requests your team logs as lost are counted as lost sales. ### How often are reps asked about the same part? Once an answer is recorded, the question rests for several months before it comes up again. ### Is Lost Sales & Rep Check-in available now? Not yet. Your Ai1 team will tell you when Lost Sales & Rep Check-in is ready for your account. You can talk to us today about the sales you lose when an item is out of stock. ## More on this topic - [Your Pipeline Is Lying to You: How AI Separates Real Deals from Happy Ears](https://myzone.ai/pages/blog/ai-sales-pipeline-intelligence): Most sales pipelines are 40% fiction. See how AI-powered deal scoring turns your forecast from wishful thinking into reliable revenue prediction. ## About Ai1 Ai1 is the AI operations platform by MyZone AI, where each client runs on its own private server. Lost Sales & Rep Check-in is not sold on its own: every Ai1 agent, including this one, is included on Developer Pro and every Fully Managed option, with no per-agent charge. Developer Core includes the development agents. Pricing: https://myzone.ai/pages/services/ai1-pricing. Security: https://myzone.ai/pages/security.