# HR Policy Concierge: Answers From Your Own Handbook, Quoted and Cited > HR Policy Concierge is the employee handbook questions agent in the Ai1 platform by MyZone AI: it answers staff by quoting the matching section of your own handbook word for word with its citation, logs any gap for HR and hands sensitive questions to a person. Canonical page: https://myzone.ai/pages/agents/ai-hr-policy-agent Part of Ai1, by MyZone AI. Book a Policy Answer walkthrough: https://calendly.com/d/ct6h-tcy-8qf/ai1-demo?a1=HR%20Policy%20Concierge&utm_source=myzone.ai&utm_medium=agent-page&utm_content=ai-hr-policy-agent-final Last updated: 2026-11-01. Reviewed by the MyZone AI team. Staff questions answered in your handbook's own words, with the section cited. ## At a glance - **Who asks:** Your staff, in plain words, about everyday company policy - **Every reply:** A word-for-word quote carrying the section number and title - **Handbook silent?:** It says so plainly and logs the gap rather than guessing - **For HR:** A gap digest with counts by topic, so you can see what to write next - **Your handbook:** Loaded during setup with HR approving the version; until then it practises on a sample handbook - **Handed to a person:** Medical, harassment, discrimination, discipline, pay disputes, immigration, legal and crisis questions - **Out of bounds:** Interpreting law, rewording a rule, or deciding anything about a person such as pay, promotion, discipline or termination ## What HR Policy Concierge does - **Quotes your handbook:** Finds the section that answers the question and quotes it word for word, never in its own words. - **Cites every answer:** Each reply carries the section number and title, so staff and HR can check it. - **Says when the handbook is silent:** If no section covers the question, it says so plainly instead of guessing. - **Logs gaps for HR:** Each unanswered question becomes a gap entry, and HR gets a digest of counts by topic. - **Hands sensitive questions to a person:** Medical, harassment, discipline, pay disputes, immigration, legal interpretation, other people's data and crisis topics go to a person. - **Stays out of the law:** It explains your company's own policy and never interprets employment law. ## How HR Policy Concierge differs from Canada Labour Law Expert and US Labor Law Expert Canada Labour Law Expert and US Labor Law Expert explain what employment law says. HR Policy Concierge works only from your company's own handbook: it finds the section that answers a staff question, quotes it word for word and cites it. It never interprets law, never rewords a rule and makes no decision about anyone, including pay, promotion, discipline or termination. Medical, harassment, discrimination and legal questions go to a person, and answers are not legal advice. How this differs from Canada Labour Law Expert (https://myzone.ai/pages/agents/ai-canada-labour-law-agent): For what employment law says, use Canada Labour Law Expert or US Labor Law Expert; HR Policy Concierge quotes your own handbook and never interprets law. ## How it works 1. **Load your handbook** (you approve) (Once, during setup): Your own handbook is loaded during setup, and HR approves the version used. 2. **Staff ask** (Whenever a policy question comes up): Someone asks a policy question in plain words. 3. **Sensitive topics first** (Before any answer is given): Sensitive questions go to a person before any answer is given. 4. **Quoted and cited** (In the same reply): The matching section is quoted with its citation, or the gap is logged. 5. **HR fills gaps** (you approve) (Each time HR reviews the digest): HR reviews the gap digest and decides what to add to the handbook. ## When to use it - **Someone asks how far ahead to request a shift swap:** The reply quotes the shift swap section word for word and cites it. - **A question about medical leave:** No policy answer is given; the question is handed to a person in HR. - **A question the handbook does not cover:** It says the handbook does not cover it and logs the gap for HR. - **HR plans the next handbook update:** The gap digest shows which topics staff ask about that the handbook leaves open. ## What you get - Quoted, cited answers from your own handbook - Plain notices when the handbook does not cover a question - A gap log and a digest of counts by topic - A fixed handoff to a person for sensitive questions ## Example: policy answers sheet with citations Example with a fictional company. Names, people and figures are invented to show the agent's output. Any resemblance to a real company or person is unintended. What it was asked: Before we roll this out to our four clinics, show us how staff questions would be answered from our own handbook: quote the section, cite it, and tell us what the handbook doesn't cover. This is an illustrative example of the policy answers sheet HR Policy Concierge is being built to produce: answers quoted word for word from a business's own staff handbook with citations, a not-covered reply, a handoff for a sensitive question and a gap digest for HR. It was written by hand from the agent's design for an invented group of dental clinics with an invented handbook, questions and counts; no real systems or people were involved, and nothing was sent, posted, paid or changed. Run date: 1 November 2026. ### What it found - Of 31 staff questions in the week of 26 Oct, 22 were answered by quoting the staff handbook word for word, each with a citation such as [ยง5.2 Shift swaps]. - 6 questions the handbook does not cover, including staff parking after 6 pm, were logged as gaps for HR instead of being answered. - 3 sensitive questions, including a request to change hours for a medical reason, went to a person with fixed handoff wording and no answer. ## Guardrails - Your Ai1 team will tell you when HR Policy Concierge is ready for your account. - It quotes and cites only. It never invents policy, never rewords a rule and never interprets employment law. Answers explain your company's policy and are not legal advice. - Whether a rule applies to a particular person is for HR to decide; it makes no decision about anyone, including pay, promotion, discipline or termination. - Medical, harassment, discrimination, discipline, pay disputes, immigration, legal questions and crisis topics go to a person. - Your own handbook is loaded as part of setup; until then it practises on a sample handbook. ## Frequently asked questions ### Is a company handbook the same as employment law? No. Employment law sets the minimum rules, and a handbook sets your company's own policies, which must meet or go beyond the law. HR Policy Concierge quotes your handbook word for word, and the labour law pages explain general rules. Ask a lawyer how either applies to a particular case. ### Why should HR policy answers quote the handbook exactly? A paraphrase can shift the meaning of a rule, while a direct quote with its section number lets anyone check the source. HR Policy Concierge quotes the matching section exactly as written, never in its own words, and says plainly when no section covers the question. ### How can HR tell what is missing from the staff handbook? Keep track of the questions staff ask that the handbook leaves open, grouped by topic, and review them regularly. HR Policy Concierge logs each unanswered question as a gap and sends HR a digest of counts by topic; your HR team decides what to add. ### How does it answer employee handbook questions? It finds the section of your handbook that covers the question, quotes it word for word and cites it. If no section covers it, HR Policy Concierge says so and logs the gap. Sensitive questions go to a person. ### Will it explain what employment law says? No. It explains your company's own handbook and never interprets law. For general employment rules, see Canada Labour Law Expert or US Labor Law Expert, and ask a lawyer about your situation. ### Which policy questions go to a person instead? Medical matters, harassment, discipline, pay disputes, immigration, legal interpretation, questions about other people's data and anything that sounds like a crisis. ### Does it rewrite our handbook? No. It quotes the handbook as written. Your HR team decides what to add when the gap digest shows something is missing. ### Is HR Policy Concierge available now? Not yet. Your Ai1 team will tell you when HR Policy Concierge is ready for your account. You can talk to us today about how staff policy questions are answered at your business now. ## More on this topic - [Why Small Business SOPs Become Obsolete](https://myzone.ai/pages/blog/ai-sop-generation): Small business SOPs go out of date when processes change. Learn how AI turns tribal knowledge into a living, self-updating operations manual. ## About Ai1 Ai1 is the AI operations platform by MyZone AI, where each client runs on its own private server. HR Policy Concierge is not sold on its own: every Ai1 agent, including this one, is included on Developer Pro and every Fully Managed option, with no per-agent charge. Developer Core includes the development agents. Pricing: https://myzone.ai/pages/services/ai1-pricing. Security: https://myzone.ai/pages/security.